Terms & Conditions

By purchasing a ticket, you agree to the terms of the relevant ticketing provider and the production terms outlined below.

Niltoni Entertainment Ltd – Terms & Conditions

At a Glance

Niltoni Entertainment Ltd produces live theatrical events and experiences.
Tickets for our events are sold via trusted partners, including Niltoni Creative Ltd and Assembly Box Office Ltd. When purchasing tickets, you are entering into an agreement with the relevant Ticketing Partner, whose terms and conditions will apply. We encourage all customers to review the full terms below.

Full Terms & Conditions

▶ 1. Who We Are

Niltoni Entertainment Ltd is a theatrical production company responsible for the creation and delivery of performances, events, and educational experiences.

We work in partnership with venues and ticketing providers to present our productions.

▶ 2. Ticketing & Box Office

Tickets for our events are sold and managed by third-party Ticketing Partners.

These may include:

Assembly Rooms Box Office
Niltoni Box Office

Important:

Your ticket purchase is a contract with the Ticketing Partner, not Niltoni Entertainment Ltd
Each Ticketing Partner has its own terms, fees, and policies
These are agreed to at the point of purchase

▶ 3. Pricing & Payments

Ticket prices, booking fees, and payment processing are set by the Ticketing Partner and/or Venue
Niltoni Entertainment Ltd does not control third-party transaction fees

▶ 4. Refunds & Exchanges

Refunds and exchanges are handled by the Ticketing Partner
Policies vary depending on the provider

In the event of cancellation or significant change, the applicable Ticketing Partner’s policy will apply.

▶ 5. Event Changes

We reserve the right to make reasonable changes to:

Cast
Creative team
Programme content
Running times

These changes do not normally qualify for a refund unless required by law.

▶ 6. Admission & Venue Policies

Entry is subject to a valid ticket and venue conditions
Latecomers may be admitted at a suitable break
The venue reserves the right to refuse entry or remove individuals for safety or disruption

▶ 7. Workshops & Education

Where events include workshops or educational activity:

Schools and group leaders are responsible for supervision
Appropriate safeguarding and risk management procedures are in place
Activities are designed to support curriculum-based learning

▶ 8. Intellectual Property

All performances, scripts, music, and creative materials remain the property of Niltoni Entertainment Ltd or its licensors.

Recording or reproduction is not permitted without prior written consent.

▶ 9. Photography & Filming

Events may be photographed or filmed for promotional purposes.

By attending, you consent to the use of such material unless you request otherwise where appropriate.

▶ 10. Liability

Niltoni Entertainment Ltd is not responsible for:

Ticketing transactions handled by third parties
Travel or accommodation costs
Disruptions outside our control

Nothing in these terms excludes liability where it cannot be excluded under UK law.

▶ 11. Force Majeure

We are not liable for delays or cancellations caused by circumstances beyond our control, including:

Extreme weather
Government restrictions
Venue closure

▶ 12. Data Protection & GDPR

Ticketing data is handled by the relevant Ticketing Partner
Niltoni Entertainment Ltd only processes data where necessary (e.g. education programmes, enquiries)

We are committed to:

Lawful and transparent data use
Secure storage and limited retention

You have rights under UK GDPR, including access and correction of your data.

You may also contact the Information Commissioner's Office if required.

▶ 13. Accessibility

We are committed to making our events as accessible as possible.

Accessibility is delivered in partnership with venues such as Assembly Rooms Newcastle and may include:

Step-free access
Accessible seating
Companion tickets
Relaxed performances

Availability varies by event. Please check details at the time of booking.

▶ 14. Safeguarding

We are committed to safeguarding children, young people, and vulnerable adults.

This is particularly relevant for education programmes delivered with NEACE CIC.

Safeguarding policies and risk assessments are in place
Schools and group leaders remain responsible for supervision
Any concerns will be handled in line with best practice

▶ 15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Contact

For production enquiries:
Niltoni Entertainment Ltd
Hello

For ticket enquiries, please contact your Ticketing Partner directly via: